1. Home
  2. Technical help
  3. Issues using Go3

Issues using Go3

Go3 works not as expected? Having trouble playing content? Does not work at all?

We are here to help.

Please select your device and check possible issues and our suggestions how to get best of our platform!

Desktop browser
adBlock – Go3 television does not have or uses any advertisement. Please consider turning it off to ensure smooth platform performance

Browser – your browser might not be up to date. Please follow this link to upgrade it https://abi.go3.tv/en/article/browser-update/

Device limit – you can use Go3 simultaneously on 2 devices, please disconnect any other not used device. To learn more please follow this link https://abi.go3.tv/en/article/device-limit/

Geoblock – if you are receiving message that content can not be viewed due to location restriction, please verify your location. Instruction how to do it is here
https://abi.go3.tv/en/article/geoblocking/

Kids mode – if you see that Go3 for you is in grey colour, you will not see any adult content. Please switch to usual profile following instructions here
https://abi.go3.tv/en/article/kids/

No plan – to check your current plan please follow this link
https://abi.go3.tv/en/article/account/

Not logged in – if you can not access your account settings, it means you are not logged in to your profile. To check it please follow link https://abi.go3.tv/en/article/account/

Slow internet – we recommend you having at least 10Mbp/s internet speed. To check requirements please follow this link https://abi.go3.tv/en/article/requirements/

Too little/wrong plan – please check if your plan is correct for wanted content
https://abi.go3.tv/en/article/content/
Phone/tablet
Device limit – you can use Go3 simultaneously on 2 devices, please disconnect any other not used device. To learn more please follow this link https://abi.go3.tv/en/article/device-limit/

Geoblock – if you are receiving message that content can not be viewed due to location restriction, please verify your location. Instruction how to do it is here
https://abi.go3.tv/en/article/geoblocking/

No plan – to check your current plan please follow this link
https://abi.go3.tv/en/article/account/

Not logged in – if you can not access your account settings, it means you are not logged in to your profile. To check it please follow link https://abi.go3.tv/en/article/account/

Not using app – to use Go3 on your phone you need to download latest application from your application store.
Android mobile devices: DOWNLOAD
Apple (iOS) mobile devices: DOWNLOAD

Old app – if you are using not latest Go3 application version there can be unexpected errors. Please check if your Go3 application is up to date by following this link https://abi.go3.tv/en/article/version/

Old OS – please check if your mobile device meets technical requirements to be used with Go3 by following this link https://abi.go3.tv/en/article/requirements/

Slow internet – we recommend you having at least 10Mbp/s internet speed. To check requirements please follow this link https://abi.go3.tv/en/article/requirements/

Too little/wrong plan – please check if your plan is correct for wanted content
https://abi.go3.tv/en/article/content/
TV
Device limit – you can use Go3 simultaneously on 2 devices, please disconnect any other not used device. To learn more please follow this link https://abi.go3.tv/en/article/device-limit/

Geoblock – if you are receiving message that content can not be viewed due to location restriction, please verify your location. Instruction how to do it is here
https://abi.go3.tv/en/article/geoblocking/

No plan – to check your current plan please follow this link
https://abi.go3.tv/en/article/account/

Not added TV – in order to use Go3 on your TV please follow this link for quick help https://abi.go3.tv/en/article/tv/

Not using TV app – in order to use Go3 with your TV we kindly ask you to install our application from your apps store. Using Go3 in TV browser will not work

Old app version – if you are using not latest Go3 application version there can be unexpected errors. Please check if your Go3 application is up to date by following this link https://abi.go3.tv/en/article/version/

Old SW – please check if your TV device meets technical requirements to be used with Go3 by following this link https://abi.go3.tv/en/article/requirements/

Slow internet – we recommend you having at least 10Mbp/s internet speed. To check requirements please follow this link https://abi.go3.tv/en/article/requirements/

Specific TV error list

Too little/wrong plan – please check if your plan is correct for wanted content
https://abi.go3.tv/en/article/content/
Android set-top-box
Device limit – you can use Go3 simultaneously on 2 devices (3 with your android box), please disconnect any other not used device. To learn more please follow this link https://abi.go3.tv/en/article/device-limit/

Not added device in partner side – if you purchased android set-top-box from us or our partners and internet is connected, please contact Customer support to know if your device was registered

Not official box – Go3 will work properly only if you have purchased android set-top-box officially from us or our partners Bite, Home3, Tele2. If you wish to buy android from us please fill in form here and we will contact you within 24 hours https://abi.go3.tv/en/article/offer-2/

Not using official app – if you are using android box you do not need to download application, it is already pre-installed. Please use pre-installed Go3 application in order to access content

Slow internet – we recommend you having at least 10Mbp/s internet speed. To check requirements please follow this link https://abi.go3.tv/en/article/requirements/

Too little/wrong plan – please check if your plan is correct for wanted content
https://abi.go3.tv/en/article/content/

If you have found a spelling error, please, notify us by selecting that text and pressing Ctrl+Enter.

Was this article helpful?

Related Articles

Need Support?
Can’t find the answer you’re looking for? Contact us!
Contacts

Spelling error report

The following text will be sent to our editors: