When using Go3, you may occasionally encounter error messages. These messages help explain what went wrong and how to fix it. Below, you’ll find the most common error messages along with explanations and solutions.
📞 Need help?
Contact Go3 Customer Support:
💬 Live Chat
📧 Email: info@go3.tv
📱 Working Hours: Every day from 10:00 to 20:00
🕒 Remember our chat bot is available for help 24/7!
💡 Tip:
📸 A screenshot + error code = faster assistance!
🔐 Access and Authentication Errors
OTC002 – Incorrect Code for Adding TV Device
This error appears when adding a TV device and entering the code manually on the Go3 website.
Generate a new code and enter it again.
Generate a new code and enter it again.
BLA001 – Black Screen
Contact our customer support team and specify which channel you were watching
TE/A/OR – Technical Maintenance
This is not an error message, but a notification from us!
We may be releasing a new version of the app or performing short, scheduled technical maintenance to ensure the best service quality.
We recommend trying to reload Go3 after approximately 15 minutes or within an hour.
Thank you for your understanding!
We may be releasing a new version of the app or performing short, scheduled technical maintenance to ensure the best service quality.
We recommend trying to reload Go3 after approximately 15 minutes or within an hour.
Thank you for your understanding!
SUB015 – Email Already Registered
This message appears if the email address has already been entered and registered in the system.
It’s not possible to register two subscriptions with the same email.
Please reset your password or contact your provider (Home3, Bite, Tele2).
It’s not possible to register two subscriptions with the same email.
Please reset your password or contact your provider (Home3, Bite, Tele2).
SUB031 – User Not Verified
The user has not been verified by Go3. Please contact customer support.
AUT001 – Authorization Required
Make sure your Go3 app is updated. You can check the latest app versions [here].
If the issue persists, log out and log back in.
If the issue persists, log out and log back in.
VER001 – Verification Code Invalid or Expired
This message may appear in two cases:
– There’s a typo in the entered code. Make sure it matches the one sent via SMS or email.
– The code has expired (SMS codes are valid for 15 minutes, email codes for 24 hours).
To receive a new code, repeat the registration or login steps.
If this was a registration email, we recommend resetting your password. A new code will be sent within minutes.
To reset your password, click [here].
Learn more about password reset steps:Parool – Go3 abi
– There’s a typo in the entered code. Make sure it matches the one sent via SMS or email.
– The code has expired (SMS codes are valid for 15 minutes, email codes for 24 hours).
To receive a new code, repeat the registration or login steps.
If this was a registration email, we recommend resetting your password. A new code will be sent within minutes.
To reset your password, click [here].
Learn more about password reset steps:Parool – Go3 abi
COM001 – Incorrect Email Format During Registration
This message appears if the email format or domain is incorrect.
The only solution is to ensure the email is entered correctly.
The only solution is to ensure the email is entered correctly.
SUB048 – Password Reset Time Expired
This message appears if you tried to create a password more than 24 hours after registration.
To create a new password, follow these steps:
– Visit the password reset page [here];
– Enter the credentials used during registration;
– Once you receive the new email*, create your password within 15 minutes.
*Since this is a second email, it may land in folders like “junk/spam/social,” so please check those as well.
To create a new password, follow these steps:
– Visit the password reset page [here];
– Enter the credentials used during registration;
– Once you receive the new email*, create your password within 15 minutes.
*Since this is a second email, it may land in folders like “junk/spam/social,” so please check those as well.
SUB030 – User Does Not Exist
If you see this error, the system does not recognize the user as registered in Go3. Please contact us.
SUB009 – Incorrect Username or Password
This message likely means the username or password was entered incorrectly.
🌍 Regional and Access Restrictions
GEO001 – Your IP address is not located in the EU/EEA region or a VPN/proxy server is being used.
Please review the following:
– Have you verified your location using your phone number? You can do that here: Välismaal vaatamine – Go3 abi
– A VPN solution is being used on the network. To disable it, please go to your internet settings or contact your internet service provider. In this case, it is not possible to resolve the issue from the Go3 side.
– Have you verified your location using your phone number? You can do that here: Välismaal vaatamine – Go3 abi
– A VPN solution is being used on the network. To disable it, please go to your internet settings or contact your internet service provider. In this case, it is not possible to resolve the issue from the Go3 side.
GEO002 – Location Is Outside the EU/EEA
Please refer to the GEO001 error above. This message indicates that your IP address is detected outside the EU/EEA region.
💳 Payment and Rental Errors
PRO005 – The product is not scheduled for viewing.
Check if your last payment was successfully completed!
If the payment went through and this error persists, please contact our support team
If the payment went through and this error persists, please contact our support team
CRM001 – Unable to rent the movie
If you see this error message, it’s possible that you’ve reached the purchase limit on your payment card, or the card you’re trying to use has expired.
ITE016 – Content Not Paid
Check the rental period and payment status.
📺 Content and Video Playback Errors
OTC002 – Incorrect Code for Adding TV Device
This error appears when adding a TV device and entering the code manually on the Go3 website.
Generate a new code and enter it again.
Generate a new code and enter it again.
BLA001 – Black Screen
Contact our customer support team and specify which channel you were watching
ME/R/DE – Damaged Video File
This video cannot be displayed due to location or licensing restrictions.
Go3 is available in all EU/EEA countries.
– Make sure your location is verified via phone number – check here.
– If you’re using a VPN, disable it via your internet settings or contact your internet provider.
Go3 is available in all EU/EEA countries.
– Make sure your location is verified via phone number – check here.
– If you’re using a VPN, disable it via your internet settings or contact your internet provider.
ME/R/RK – Network Error
Related to internet connectivity. Restart your router, app, or TV.
PL/N/ED – Failed to Load Content
Related to specific TV content or internet issues. Restart your router, app, or TV.
PL/V/ON – Invalid Request
This error occurs when a request to load specific content is sent.
If you see this message:
– Try reloading the content;
– Restart the Go3 app or your TV.
If you see this message:
– Try reloading the content;
– Restart the Go3 app or your TV.
PL/V/ER – Video Settings Error
Usually appears when your TV is connected to other devices. Restart the Go3 app or your TV.
PR/Y/ED – Player Preparation Error
Typically occurs when the TV is connected to other devices. Restart the Go3 app or your TV.
ME/F/AD – Invalid Code
This error is related to the specific TV content you’re watching and/or internet connection. Restart the Go3 app or your TV.
DE/A/LT – Unknown Error
Check your device’s technical requirements.
If your device and app are updated and your internet speed is sufficient, contact support.
If your device and app are updated and your internet speed is sufficient, contact support.
VID009 – Video Session Ended
On mobile devices, ensure the Go3 app is updated.
On TVs, this may be caused by prolonged inactivity. If you can’t resume playback, restart the app and check for updates [here].
On TVs, this may be caused by prolonged inactivity. If you can’t resume playback, restart the app and check for updates [here].
PRO012 – Program Recording Does Not Exist
Usually related to the content you’re trying to watch and/or internet connection.
Please:
– Try reloading the content;
– Restart the Go3 app, TV, or internet router.
Please:
– Try reloading the content;
– Restart the Go3 app, TV, or internet router.
⚙️ Technical Errors and Device Connections
OTC002 – Incorrect Code for Adding TV Device
This error appears when adding a TV device and entering the code manually on the Go3 website.
Generate a new code and enter it again.
Generate a new code and enter it again.
TE/A/OR – Technical Maintenance
This is not an error message, but a notification from us!
We may be releasing a new version of the app or performing short, scheduled technical maintenance to ensure the best service quality.
We recommend trying to reload Go3 after approximately 15 minutes or within an hour.
Thank you for your understanding!
We may be releasing a new version of the app or performing short, scheduled technical maintenance to ensure the best service quality.
We recommend trying to reload Go3 after approximately 15 minutes or within an hour.
Thank you for your understanding!