If you can’t stream Go3, there might be several reasons. Please check our suggestions and verify that all of the conditions are met:
- Have Go3 contract via our partners: Home3, Tele2
In this case, please contact with them to get more information about the status of your account.
- You canceled your subscription
First of all please check Under your account in the section „Subscription“ -> „Plan details“ if there is a displayed term of the agreement. If it’s ended, please choose a new plan and subscribe.
There is a possibility to log in to the Go3 account no depending on the fact that your subscription is canceled
- You haven’t made the monthly payment
a) If you are making a bank transfer, please be sure that it is done successfully. Additionally, check if the bank details are correct:
Beneficiary: AS Go3 Baltics Latvian branch
Bank account no.: A/S Swedbank, LV39HABA0551026840379
Remember that only the digits of the customer number need to be specified in the payment purpose. Your customer number can be in the agreement, in the invoices, or in an SMS message when we send information about the invoice.
b) If you use bank card details to pay the Go3 invoice, please be sure that you have/ had a positive and enough balance on your bank account and your card must be valid for an extra 30 days after the payment;
c) If you use direct debit and receive an invoice from your bank, please be sure, that you have not canceled it. Please contact with your bank.
- You have made that bank transfer correctly, but it is still in progress
There might be a situation in which you do not have a subscription but it looks as payment was made.
Sometimes your bank might reserve money for a month and make a payment to our bank account after the payment cycle ends (from your last order day).
In this case, please send us the following information to our Customer support (make sure you are providing this information in a safe environment):
a) Bank payment transcription;
b) 4 last digits of your bank card number.
After an investigation that might take up to 3 working days, our Customer support will contact you with an answer
- Go3 app needs to be restarted
It may be enough to log out and log back into your Go3 account (restart the application) and the matter will be resolved.